Frequently Asked Questions

Do you offer direct billing? YES!

IMPORTANT: Most health benefit plans provide coverage for Physiotherapy, Osteopathy, and Massage Therapy, however, these benefits are different for each policy. 

We happy to assist you in determining your insurance coverage, however, because of restrictions with the privacy policy, most insurers will only give this information to you.  We highly recommend that you contact your insurance carrier and learn what your benefits are. There should be an "800" number or website on your insurance card that you can call/visit to obtain this information.

Your insurance policy may require you to pay a deductible, a co-payment, and/or a percentage of the costs of your treatment.  PLEASE NOTE: for most insurance plans you MUST have an online account AND be registered for DIRECT DEPOSIT in order for third party providers (i.e. health care practitioners) to direct bill on your behalf.  We cannot bill to your insurance company if you have not completed this step prior to your assessment and treatment. 

If you are attending for Physiotherapy or Massage Therapy we are currently able to bill directly for the insurance companies listed above. If you are attending for Osteopathy, we are currently able to bill directly to Green Shield. 

Do you have free parking? YES!

We have plenty of free parking available. The entrance to the clinic is the first driveway on the right, after Pearl Street.

What happens if I miss or have to cancel my appointment with less than 24 hours notice?

Here’s a professional and clear wording for a missed appointment and cancellation policy:

Missed Appointment and Cancellation Policy

We understand that unforeseen circumstances can occur, and we aim to accommodate your needs as much as possible. However, to ensure fairness and the best possible service for all our clients, we kindly ask you to adhere to the following policy:

1. Appointment Cancellations:

   • If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice.

   • Cancellations made with less than 24 hours' notice are charged in full and are NOT eligible for reimbursement by insurers. However, we often have clients on the waitlist. If we are able to fill your appointment, your fee will be waived.

2. Missed Appointments (No-Shows):

   • If you do not attend a scheduled appointment and fail to provide notice, the full treatment fee will be charged.

   • Repeated missed appointments may result in restrictions on booking future appointments.

3. Late Arrivals:

   • If you arrive late for an appointment, we will do our best to accommodate you within the remaining time. However, your session may be shortened or rescheduled, and the full session fee may apply.

4. Fee Policy:

   • Any cancellation or missed appointment fees must be settled before booking a new appointment.

We appreciate your understanding and cooperation in helping us maintain a high standard of care for all clients. If you have any questions or concerns about this policy, please don’t hesitate to reach out.

What is your Privacy Policy?

Please click the link to view our Privacy Policy.

Can I use my private physiotherapy insurance at Barbelle Studio?

Unfortunately, Barbelle Studio services are NOT eligible for insurance reimbursement. However, your Physiotherapist may recommend therapeutic exercise as part of your complete Physiotherapy treatment plan.

What are you doing to keep patients safe?

The safety of our Patients and our Practitioners is our #1 Priority. We have implemented the Health Canada/Public Health Ontario and the Ministry of Health Infection Outbreak Precautions. Please feel free to review our Infection Control Policy and our Infection Control Checklist. We continue to offer Virtual Services. We will do our best to help you!

Do you offer virtual physiotherapy services?

Virtual Physiotherapy Services continue to be eligible for reimbursement by many benefit plans. Check with your insurance company to find out if yours is one of them. We continue to offer virtual physiotherapy services on a case-by-case basis. Please contact us if you are interested in virtual physiotherapy.

Innova Health Clinic Promises & Expectations

We promise to:

• Welcome you into a friendly and professional environment.

• Listen with respect and respond to your concerns.

• Clearly state the cost of treatment in advance.

• Do our absolute best to keep on time.

• Perform our very best standard of health care for you at all times.

• Make no charges for appointments changed or cancelled where 24 hours notice has been given.

We appreciate your commitment to:

• Arrive on time for your appointments

• Follow our instructions for home programs

• Attend follow up appointments as advised

• Pay for treatments as requested. We accept cash, credit, debit, and e-transfer.

• Talk to us. Let us know what you think of what we do, both right and wrong.

• Help our practice grow by recommending us to your family, friends and colleagues.